Returns, Exchanges, and Cancellations
Due to sanitization, and other concerns related to the pandemic, I am only offering returns on a case-by-case basis.
Please read all descriptions to ensure satisfaction.
You have 24 hours to cancel an order, but I will not make exceptions for not reading my policies and processing times or failing to tell me that you needed an item before a specific date.
If there is an issue with your order upon receiving it, please email me so I can make it right.
You have 5 days after receiving the item to contact me. The buyer must pay for return shipping if requesting an exchange or return.
I cannot offer returns/refunds/ exchanges on custom orders or wholesale orders.
All of my products are handmade and therefore susceptible to small imperfections. Please refer to my "About polymer clay" page to learn more about the material. Any imperfections that my products have would be small and not at all effect the overall value.
Again, please read my "About Polymer Clay" page that can be found in the sidebar! It will answer a lot of questions for you, and you will have a better idea of what to expect from my products.
I will not replace products that are damaged from handling. This includes intentionally bending or twisting the pieces, not storing items properly, and improperly cleaning them! (care instructions can be found in the "About Polymer Clay" page found in the sidebar)
If an order is canceled for any reason, I have to right to issue a partial refund if I already purchased the shipping label.
Currently, my store has a 1-2 week processing time. This does NOT include shipping time, which is an additional 2-5 days.
It is likely your products will be shipped out before the end of my processing time, but due to the large influx of orders as well as Covid-19 delays, I like to give myself extra time.
Once a package is taken to the post office, I have absolutely no control over it. I am not responsible for delays or damage caused by USPS.
Due to many inconsistencies with communication, I ask that only emails are sent about order/product inquiries.
Please do not message me on Instagram about your order. DMs get lost very easily, and I do not want you to have to wait for a reply.
I only answer emails during my working hours, and never on my days off. Please be patient with me.