Returns, Exchanges, and Cancellation Details
I honor requests to cancel orders within 24 hours of their purchase, but I will not cancel orders past 24 hours of placement for any reason. This is my standard policy, and I cannot make exceptions for cases of:
- Failing to tell me that you needed an item by a specific date BEFORE purchasing it
- Not reading my information on processing times, which can be found in each item description, the checkout page, and the shop policies section.
If you're unhappy with your item once it is received, please let me know as soon as possible so I can try to fix any issue that was a mistake on my part. Due to the nature of these specially handmade items, I do not accept returns or offer refunds on customized items except in the very rare case of damage during shipping.
Buyer must pay return shipping if a return is requested. If you do not contact me within four days of delivery, I will not issue refunds, grant returns, or mail replacements.
All items are handmade, and therefore some small imperfections (that fall within a normal range for a handmade item) may occur. Examples of these may include very small bubbles, slight variances of color from what appears on screen, or other small marks that in no way affect the functionality or overall aesthetics of an item. Returns will not be accepted on the basis of small imperfections such as these.
A lot of dissatisfaction can be avoided by reading the description of each item VERY CAREFULLY before purchasing! Polymer clay is a unique material that can easily be visually confused for ceramic, but feels absolutely nothing like it in person.
Many styles of earrings may be fragile and delicate, and must be handled with care- which means that if you intentionally bend the parts, scratch the surface, or pull roughly on the components attached with jump rings, they will likely break. I will not replace items that have been damaged due to rough handling after they’re safely delivered to you.
Items have a 7-10 business day processing time since they are made to order. This does NOT include shipping time, which is an additional 2-5 days.
I am not liable for the amount of time the post office takes to scan in an item once I drop it off, or if a package is lost by USPS, and I will not give refunds on this basis. Once an item leaves my hands, I am not responsible for issues that may be caused by USPS, including delayed delivery, lost items, stolen items, etc. I will not refund or replace these items.